Be sure to bring a government issued photo ID to the Medical Records office located on the 2nd floor of the hospital.
Medical Records/HIM Office
Open Monday thru Friday from 8:00am to 4:30pm.
Downloadable resources are available below.
Instructions for Requesting Your COVID Test Results
You will receive a call with your results.
Once you receive the results verbally, go to our link: https://vra.recordjacket.com/palopinto On this link, you will be instructed on what items you will need in order to request your record.
If you have any questions, please call
You can request and purchase a certified copy of your child’s birth certificate from the local registrar’s office located in the city where the birth occurred, or from the Texas Vital Statistic office located in Austin, Texas, approximately 2-3 weeks after the birth of your child.
City of Mineral Wells Annex Office
115 SW 1st STREET
Mineral Wells, Texas 76067
helpful phone numbers
Child Support Division
City of Mineral Wells Annex Office
PPGH Birth Registrar
M – F 7:30am – 4:00pm
Texas Vital Statistics
PPGH Fax Number
medical records faqs
Can I request my medical records online?
For the convenience of our patients and/or their legal guardians, you now have the option to request and receive copies of your medical records online more securely with a tracking number to track the progress. The online option provides faster turnaround time for your request as it eliminates the delays caused by traditional mail.
To request your medical records online, you must have the following:
- A smartphone with a camera and texting capability to submit the picture of government issued ID and a picture of yourself.
- Legal guardians or healthcare proxies will need to upload a PDF or TIF copy of court appointed guardianship papers, power of attorney or other appropriate legal documents that can establish proof of guardianship.
Monday – Friday
8am – 4:30pm
THE FOLLOWING WILL NOT BE RELEASED UTILIZING THIS METHOD: MENTAL HEALTH RECORDS, DECEASED PATIENT RECORDS AND RECORDS FOR PATIENTS BETWEEN THE AGES OF 12-17.
Verisma, a health information technology provider, partners with Palo Pinto General Hospital to manage the release of medical records. Both Verisma and Palo Pinto General Hospital are dedicated to the highest standards of privacy and security of your protected health information and complies with state and federal regulations.
Can I receive any medical records information verbally?
The only information the HIM Department releases verbally is the patient’s date of admission, and you will need to provide the last four numbers of the patient’s SSN, as well as their date of birth.
When will I receive my baby's social security card?
If you answered, “Yes”, to the question, “Apply for baby’s social security number?” the birth information will be forwarded to the Social Security Administration as soon as the Texas Vital Statistic office receives the data from the hospital. The Social Security Administration then requires 2-3 weeks to process the information. A social security card will be mailed to the mother’s mailing address as provided in this worksheet. The entire process usually takes 4-6 weeks to complete.
The phone number to the Social Security Office is 1-800-772-1213.
When will I receive my baby's Medicaid number?
If you provided an answer for the question “Mother Medicaid Name?” and “Mother Medicaid Number?,” the birth information will be forwarded to the Medicaid office as soon as the Texas Vital Statistic office receives the data from the hospital. Medicaid then requires 2-3 weeks to process the information. An Infant Medicaid card will be mailed to the mother’s mailing address as provided in this worksheet. The entire process usually takes 4-6 weeks to complete.