Medical Records

Be sure to bring a government issued photo ID to the Medical Records office located on the 2nd floor of the hospital.

Medical Records/HIM Office

940-328-7521

Open Monday thru Friday from 8:00am to 4:30pm.

Downloadable resources are available below. 

BIRTH CERTIFICATES

You can request and purchase a certified copy of your child’s birth certificate from the local registrar’s office located in the city where the birth occurred, or from the Texas Vital Statistic office located in Austin, Texas, approximately 2-3 weeks after the birth of your child.

City of Mineral Wells Annex Office

115 SW 1st STREET

Mineral Wells, Texas 76067

940-328-7733

medical records faqs

Can I request my medical records online?

Yes. Simply follow these steps:

  1. Download the Authorization to Release/Obtain Confidential Information.
  2. Obtain a copy of your government/state issued photo ID.
  3. Mail, deliver, or fax the completed authorization form and a copy of the photo ID to:
    Palo Pinto General Hospital
    Attn: Health Information Management
    400 SW 25th Avenue
    Mineral Wells, Texas 76067
    Fax 940-328-7529

Once your records are processed, you will be notified that you may pick up a copy of your medical records in person at the hospital or have them mailed to your home address. If you pick up your records in person, you will be required to present your photo ID. You may send a representative to obtain your records only if they are listed on the authorization form under “information to be used or disclosed by.” Your representative must provide a copy of both their and your photo ID at the time the record is picked up.

We are located on the second floor of the hospital across from the double set of elevators in the center of the building. Our hours are Monday thru Friday 8:00am to 4:30pm.

Can I receive any medical records information verbally?

The only information the HIM Department releases verbally is the patient’s date of admission, and you will need to provide the last four numbers of the patient’s SSN, as well as their date of birth. 

When will I receive my baby's social security card?

If you answered, “Yes”, to the question, “Apply for baby’s social security number?” the birth information will be forwarded to the Social Security Administration as soon as the Texas Vital Statistic office receives the data from the hospital. The Social Security Administration then requires 2-3 weeks to process the information. A social security card will be mailed to the mother’s mailing address as provided in this worksheet. The entire process usually takes 4-6 weeks to complete. 

The phone number to the Social Security Office is 1-800-772-1213.

When will I receive my baby's Medicaid number?

If you provided an answer for the question “Mother Medicaid Name?” and “Mother Medicaid Number?,” the birth information will be forwarded to the Medicaid office as soon as the Texas Vital Statistic office receives the data from the hospital. Medicaid then requires 2-3 weeks to process the information. An Infant Medicaid card will be mailed to the mother’s mailing address as provided in this worksheet. The entire process usually takes 4-6 weeks to complete. 

helpful phone numbers

AOP Information
1-866-255-2006
www.oag.state.tx.us

Child Support Division
1-800-252-8014

City of Mineral Wells Annex Office
940-328-7733

PPGH Birth Registrar
940-328-7733
M – F 7:30am – 4:00pm

Texas Vital Statistics
1-888-963-7111
www.dshs.state.tx.us/VS